Questions, answered properly

Send the contact form, message us on WhatsApp, or ask for a walk-through — whichever suits. We'll look at the site, agree a scope of works and a frequency, confirm the price in writing, then set a start date.

Nothing is charged to set it up, and there's no lock-in contract at the end of it. If it isn't working after a month, thirty days' notice ends it.

About a week for a contract clean, which covers inductions, keys and access being sorted before the first night rather than during it. Periodic work — strip and seal, carpets, a builder clean — usually wants two to three weeks, because it's booked around your shutdown, not ours.

We hold some short-notice capacity for existing clients and for handovers that move. Ask, and we'll tell you honestly what's available rather than promising a crew we can't staff.

No minimum floor area. Practically, a contract clean under about ninety minutes a visit is hard to price sensibly against the travel, so very small tenancies often work better on a weekly or fortnightly visit than a nightly one.

Periodic work is quoted as a fixed job, so there's no minimum to think about at all.

Yes, and it's how we run by default — same cleaner or same pair, same nights. They learn the building, and after a few visits they stop needing to ask.

The only things that change it are illness and annual leave, and we'll tell you before the night rather than sending an unfamiliar name to your reception desk.

Nights and Saturdays are ordinary for us — most contract cleaning happens after your staff have gone home, and there's no after-hours surcharge on a scheduled contract.

Sundays, public holidays and full shutdown weeks are available for periodic work and are quoted at the time, so you see the loading before you agree to it rather than after.

Within an agreed window rather than to the minute — traffic and the site before yours are both real. Most office runs start between 6pm and 9pm; medical sites are usually cleaned between sessions or after the last patient.

The attendance log records when the crew arrived and left, so you're never guessing whether last night happened.

As a rough guide: about an hour for a small suite, two to three for a 300 m² floor with amenities, and longer where there are a lot of hard floors or a kitchen doing real work. Medical sites take longer per square metre than offices, because the sequence and the products aren't negotiable.

Contract cleaning is priced as a job, not an hourly rate, so a slow night is our problem rather than a bigger invoice.

Yes. Skip a night over a quiet week, drop to fortnightly over January, add a night when you take the floor upstairs — just tell us and the invoice follows the change.

Ending it takes thirty days' notice either way. A single scheduled visit cancelled inside 24 hours is charged at half, because the crew is already rostered and paid for that time.

Four things, mostly: floor area, how often we attend, what the floors are made of and what condition they're in, and how much time your access rules add to a visit. Inductions, sign-in, lift bookings and a dock that closes at six all cost hours.

You'll get the quote itemised and in writing, line by line, so you can keep or drop any part of it. The pricing page sets out exactly what we quote on.

Contract cleaning is ongoing and predictable, so a fixed monthly figure lets you budget and lets us roster properly. Strip and seal, carpets and builder cleans are a defined outcome on a defined date, so they're quoted per job.

Either way our pace stops being your problem. If a job takes longer than we estimated, that's ours to wear.

Yes. Every price we quote is in Australian dollars and includes GST, products, equipment and travel within Brisbane & Surrounds. The number we quote is the number on the invoice.

Consumables — hand towel, toilet paper, soap, bin liners — are quoted separately if you'd like us to supply them, so you can compare that line against your current supplier rather than have it buried.

No call-out fee, and no travel charge anywhere in our service area. It's built into the quoted price.

The one exception is paid parking where there is genuinely no alternative — parts of the CBD and Fortitude Valley after hours. We pass it on at cost with the receipt attached, and we'll raise it in the quote rather than on the invoice.

Bank transfer on invoice, monthly in arrears for contract work, 14-day terms as standard and 30 days by arrangement. Every invoice carries the ABN, the site, the period and the attendance count.

Periodic jobs are invoiced on completion. If your accounts system needs a purchase order number on the invoice, tell us once and it will be there every month.

Not for contract cleaning. For larger periodic jobs — a full strip and seal, or a builder clean on a big site — we may ask for 25% up front to cover materials, agreed in writing when you book and never sprung on you afterwards.

Rarely, and never quietly. If what we find is materially different from what we were told — twice the hard floor, or a kitchen that hasn't been touched in a year — we'll stop, explain, give you a revised number and let you decide.

If we simply misjudged it from information you gave us accurately, that's our error and our cost. You pay the quote.

Frequency does, because a site cleaned five nights a week never gets far enough behind to need catching up, and the per-visit cost falls. A longer term on its own doesn't — we don't discount for being locked in, because we don't lock you in.

Bundling periodic work into the schedule usually saves more than either: floors that are maintained on a cycle need stripping far less often.

No, and please don't feel you should. Our cleaners are employed and paid above award rates precisely so their income doesn't depend on it.

If you'd like to acknowledge someone, an email to us that names them is worth more — it goes on their record, and it's what we look at when supervisor roles come up.

Not at all, and on most sites nobody is. That's the point of after-hours cleaning. You can issue keys and a fob, share an alarm code, or let us in the first night and set access up from there.

Every cleaner is police-checked, and we log who holds which key. The crew sets the alarm and secures the premises on the way out, every visit.

Keys and fobs are tagged with a code rather than your address, stored locked, and signed in and out for every shift. Alarm codes are held per site, issued only to the crew that attends, and changed with you whenever someone leaves.

Ask for them back at any time and you'll have them the same week. If your building runs a contractor sign-in book or an access app instead, we'll use that.

You don't need to clean — that's the job. But a clear-desk habit buys you real cleaning time instead of shuffling time, and it's the single biggest thing that makes a two-hour visit feel like three.

Our default is that we don't move paperwork. Anything on a desk gets dusted around unless you tell us otherwise in writing.

Nothing gets opened. Drawers, cabinets, files, mail and screens are left exactly as found, and any room you'd rather we didn't enter simply isn't on the scope.

Where a room does need cleaning but not reading — consulting rooms, HR, legal — we'll put the same two cleaners on it every visit and note it on the scope, so it's a short and accountable list of people.

Yes, and some sites prefer it — a day porter through the middle of the day, or a run that starts at four while the last people are finishing.

We'll work around occupied rooms and come back to them, and we schedule vacuuming and anything loud away from meeting rooms that are in use.

Running water, power, a cleaner's cupboard or somewhere to keep equipment, access to the bin room or waste stream, and parking within reasonable walking distance. That's the whole list — we bring everything else.

We'll call and message your contact, then wait twenty minutes. If we still can't get access the visit is charged at half rate, because the crew has travelled and that time can't be resold.

It's rare, and it's almost always solved by agreeing an access plan in the first week rather than relying on somebody being there.

Yes — everything is included in the price, including vacuums, mopping systems and the machines for periodic work. Products are bought as concentrates and dosed properly rather than poured by eye.

If your site requires a specific product to be used, or a specific one avoided, leave it in the scope and that's what we'll do.

Yes. General-area products are low-tox and low-odour, so nobody arrives to a solvent smell at eight in the morning. Clinical areas use a TGA-listed hospital-grade disinfectant, which is a different requirement and is treated as one.

Safety data sheets for everything we bring on site are provided at the start and updated when a product changes. Ask and you'll have the folder the same day.

Happily — some sites have a supply agreement or a facility standard that specifies them. Leave them in the cupboard with a note about what goes where, and that's what we'll use. It makes no difference to the price.

Yes, and please tell us at the quote rather than after a complaint. We keep a fragrance-free range, and for sensitive floors we'll clean with microfibre, hot water and a neutral detergent and nothing else.

It's slower on some soils, so we'll say so up front rather than quietly doing a worse job.

Sparingly, and only where nothing else genuinely works — mould in wet-area grout and perished silicone, mainly. Never on coloured fabric, natural stone, sealed timber or anything that will be damaged by it.

In clinical settings we follow your infection-control policy on which agent is used where, rather than substituting our preference for it.

Yes. Marble, limestone and engineered stone get pH-neutral products only — acidic cleaners etch stone permanently, and plenty of supermarket sprays are acidic. Timber and bamboo are cleaned barely damp, never wet-mopped.

If you have something unusual — waxed concrete, safety vinyl, static-dissipative flooring, a heritage surface — tell us before the first visit. We'd rather ask than guess, and the wrong product on specialty flooring is expensive to undo.

Desks and shared surfaces sanitised, meeting rooms reset, internal glass and partitions, kitchens and breakout areas cleaned and restocked, amenities cleaned and replenished, all carpet vacuumed and hard floors mopped, high-touch points wiped, waste and recycling to the building bins, and the premises secured on the way out.

The services page lists it in full. If something matters to you that isn't on the list, put it in the scope — most small things are simply included.

External windows above ground level, gutters and roofs. Pest control. Grounds and gardens. Anything needing a licence, a harness or an EWP. We won't move heavy furniture or plant.

We also don't take on clinical or biohazard waste streams, needle collection, or hoarding clear-outs. Those need licensed specialists, and we'll give you a name rather than attempting it badly.

Dishes left in the sink get washed or stacked into the dishwasher, and the dishwasher is emptied if it's finished. Bins are emptied and re-lined every visit, and taken to the building's bins or dock.

Consumables — hand towel, toilet paper, soap, liners — we restock as part of the visit, and we can supply them too. Quoted on its own line so you can compare it against your current supplier.

The kitchen is cleaned every visit — benches, sink, splashback, the outside of appliances, and the floor. Inside the fridge and microwave is scheduled rather than nightly, usually monthly, and it goes on the scope so nobody has to remember to ask.

A full kitchen and breakout deep clean is available as periodic work for sites where the kitchen does a lot of work.

Internal glass, partitions and door glass are part of the standard clean. Blind dusting, high dusting, vents and wall spot-cleaning are periodic items, quoted per area so you can keep or drop them.

External glass above ground level we don't do — it needs a licensed height-access contractor, and we'd rather recommend one than pretend.

No, and you're not the first to ask apologetically. Bringing a neglected site back is exactly what an initial deep clean is for, and it's quoted separately from the ongoing contract so the weekly figure reflects a maintained building rather than a rescue.

We'll be straight about how many hours it needs rather than quoting a cheerful number and running out of time.

Surface mould on grout, silicone, sills and painted walls, yes — routine after a wet Brisbane summer, particularly in amenities and unventilated store rooms.

Mould growing behind walls, through ceilings, in ductwork or in a subfloor is a building problem, not a cleaning one. We'll tell you plainly if that's what we're looking at, and point you to a remediation specialist rather than wiping it and letting it come back.

Every twelve to twenty-four months for most sites, and that range is mostly about maintenance. A vinyl floor that's scrubbed and burnished on a cycle can go two years and still look new; one that's mopped with the wrong chemical goes grey in six months.

We'll tell you when a floor doesn't need it. If the seal is intact, a scrub and burnish costs a fraction of a full strip and gets you most of the way.

Plan on the floor being unavailable overnight and ideally across a weekend. Stripping, neutralising and drying is most of the first day; coats go on thin with cure time between them, and the finish wants a further 24 hours before heavy traffic or furniture goes back.

Where you can't close, we stage it — half a corridor or one department at a time, over consecutive nights.

Typically a sealer coat or two on porous substrates, then four to six coats of polish, laid thin. More thin coats beat fewer thick ones every time — thick coats stay soft, mark under chair castors and peel at the edges.

Edges and corners are cut in by hand, so you don't end up with the dark border that gives away a machine-only job.

Two to four hours after hot water extraction with our low-moisture finishing pass, so an evening clean is dry for the morning. Air movers bring that down further where the building is sealed up overnight.

If the turnaround is genuinely tight, encapsulation dries in under an hour. It won't do what extraction does on heavy soil, and we'll say which one your floor actually needs.

Six to twelve months for a typical office, quarterly for reception areas, lift lobbies and anywhere that meets the street. Waiting until it looks dirty is waiting too long — by then the grit has been walked into the backing and some of it won't come out.

A scheduled spot-treatment visit between extractions keeps the traffic lanes honest for a fraction of the cost.

A non-slip finish is available where it's required, and it's the right call for amenities, kitchens and clinical wet areas. Tell us at the quote and we'll specify it rather than defaulting to gloss.

While we're working, the area is signed and barricaded, and we don't leave a wet floor accessible to anybody who might walk onto it. If your site requires a permit or an isolation for the work, we'll lodge it.

Tell us within 72 hours and we'll come back and re-clean whatever wasn't right, at no cost. No debate and no partial credit — we'd simply rather fix it.

If the same thing comes up twice, that's a scope or a rostering problem rather than a bad night, and we'll come and sit down with you about it instead of sending the crew back a third time.

Yes — public liability and workers compensation, both current. We send certificates of currency at the start of every contract and again at renewal without being chased, and we deal with building managers directly when they need them on file.

Our ABN is 12 638 926 691, on every invoice.

Every one, before their first shift, and renewed. Right-to-work is verified at the same time, and crews on construction sites hold a white card.

Site-specific inductions, immunisation requirements and confidentiality agreements are completed before the first attendance, not after. Tell us what your site requires and it will be done.

Employed — paid above award, with superannuation, leave and proper training. Not subcontracted, and not gig workers.

It costs us more, and it's the reason people stay for years, which is the reason the same crew keeps turning up at your site. The two things aren't separable — and it's also why there's no sham-contracting exposure sitting underneath your contract.

We tell you the same night — before you find it. Then it's repaired or replaced, through insurance where the value warrants it and out of our own pocket where it doesn't.

Cleaners are told to report damage rather than fear it, because the alternative is people hiding things. If a piece of equipment is fragile or irreplaceable, flag it on the scope and we'll leave it alone entirely.

Nothing is opened, read, photographed or moved. Cleaners sign a confidentiality agreement, and on medical and legal sites we'll sign yours as well.

Attendance logs, cleaning records and incident reports are kept for the life of the contract and handed over on request — which is what makes an accreditation or a client audit a non-event rather than a scramble.

Someone from the same team covers, briefed from the site file — the scope, the access, the quirks, the rooms that need the second set of eyes.

We'll tell you beforehand, and the covering cleaner is police-checked and inducted like everyone else. Nobody attends your site who isn't already cleared for it.

Brisbane, Gold Coast, Sunshine Coast, Ipswich and surrounds — the CBD and inner north, the industrial precincts through Eagle Farm and Northgate, the southside, the western suburbs, and out along the coasts. Travel is included in the quoted price.

If you're outside those areas, ask anyway — we'll tell you honestly whether we can service you well rather than stretching to cover it.

Single tenancies through to multi-floor sites and small portfolios. Suites, clinics, day surgeries, retail, warehousing and strata common areas are our usual work; we're not set up to staff an entire hospital campus overnight and won't pretend otherwise.

Certificates, inductions and after-hours access are arranged with your building manager directly, so you're not brokering it.

Constantly — lobbies, lifts, corridors, bin rooms, car parks and amenities, for building managers and committees. We'll handle the certificate of currency, contractor sign-in and dock bookings ourselves.

Tell us if the building requires lift bookings, a security fob or a specific entry, so the first visit isn't spent in the foyer.

Yes — post-event, post-flood and post-fitout cleans, pre-inspection cleans before an audit or a landlord walk-through, and make-good cleans at the end of a commercial lease.

Same-week turnarounds depend on capacity, so call early if you have a date. If it's genuinely urgent, say so in the message and we'll tell you within the hour whether we can staff it.

Reply to your invoice, email info@ausnationalservices.com.au, or send us a message on WhatsApp. It reaches the director, not a ticket queue.

You'll have a reply within one business day, and if something went wrong we'd rather hear it from you than at the end of the contract.

As far as is honest to claim. Products are Australian-made and low-tox, bought as concentrates and dosed rather than as single-use bottles. Cloths are microfibre, colour-coded by area to avoid cross-contamination, and laundered and reused rather than binned. We separate recycling properly instead of tipping it all into one stream at the dock.

We're not carbon neutral and we're not going to put a badge on the site saying we are.